Help & Questions

Welcome to JG Design Group! We're here to help you with our digital products, design services, website solutions and online store setup.

Browse our frequently asked questions below.

1. Ordering and Payments

How do I place an order?

Browse our online store, select the product or service you want and follow the checkout instructions.

What payment methods do you accept?

Available payment methods will be displayed at checkout. Please ensure your payment is completed successfully before expecting your order to be processed.

Will I receive an order confirmation?

Yes. Once your order is successfully placed, you should receive an order confirmation using the contact details provided at checkout.

2. Digital Products and Templates

What is a digital product?

A digital product is a downloadable item, such as an invoice template, quotation template, company profile or other electronic resource.

How will I receive my digital product?

Delivery instructions will be provided on the relevant product listing or after purchase. If you have difficulty accessing your purchase, please contact us for assistance.

Can I edit the templates I purchase?

Editability depends on the specific product. Please check the product description for the supported format and editing requirements before purchasing.

Can I request a customised template?

Yes. Contact us with your requirements so we can discuss the design, scope and pricing of your custom project.

3. Design Services

What design services do you offer?

Our services include logo design, branding, company profiles, business documents, graphic design, social media graphics, website design and other digital design solutions.

Do you offer Shopify and e-commerce store setup?

Yes. We offer Shopify store setup and customisation assistance, including store design, product uploads, collections, navigation, policy pages, payment gateway setup assistance and domain connection guidance.

Can you design a website for my business?

Yes. We can discuss your business needs, preferred design, website requirements and budget before providing a quotation.

How do I request a quotation?

Contact us with a description of the service you need, your business details, any reference material and your expected deadline. We will review your requirements and advise on pricing.

4. Custom Orders and Revisions

Can I request changes to a design?

Revision arrangements depend on the service or package agreed upon. Please confirm the number of revisions included before work begins.

How long will my order take?

Turnaround times vary according to the type of project, its complexity and the information supplied. An estimated timeline will be discussed before work starts.

What information should I provide for a custom project?

Please provide your business name, project requirements, preferred colours or style, content, logo or reference images where applicable, and your deadline.

5. Refunds and Returns

Can I request a refund?

Refund eligibility depends on the applicable store policy, the type of product or service and the circumstances of the order. Please review our Return and Refund Policy before purchasing.

If you experience a problem with an order, contact us so we can review the issue.