Return and Refund Policy

JG Design Group — Design with Direction

Last updated: 18 October 2026

At JG Design Group, we aim to provide quality digital products and professional design services. Please read this policy carefully before placing an order.

1. Digital Products

Our digital products may include editable templates, invoices, quotations, company profiles, business documents and other downloadable resources.

Due to the nature of digital products, we generally do not accept returns or offer refunds once a digital product has been delivered, downloaded or accessed, except where required by applicable law or where a refund is otherwise appropriate.

If you receive a corrupted, defective or incorrectly supplied file, please contact us so that we can investigate and, where appropriate, provide a corrected file replacement.

Please read the product description carefully before purchasing, including the file format, compatibility and editing requirements.

2. Custom Design Services

Custom services may include logo design, branding, graphic design, company profiles, website design and e-commerce store setup.

Once work has commenced, payments may not be refundable in full because time and resources may already have been allocated to the project.

If you wish to cancel a project, please contact us as soon as possible. Any refund will be assessed based on the work completed, costs incurred, the agreed project terms and applicable law.

If a project has not yet started, we will consider refund requests in accordance with the agreed terms and applicable law.

3. Incorrect or Duplicate Payments

If you believe you have been charged incorrectly or paid twice for the same order, contact us with your order number and proof of payment so that we can investigate.

Verified duplicate payments will be addressed appropriately.

4. Problems With an Order

If you experience a problem with a digital product or service, please contact us with:

  • Your name and order number

  • A description of the problem

  • Relevant screenshots or supporting information, where applicable

We will review your enquiry and advise on the appropriate resolution.

5. Refund Processing

Where a refund is approved, it will generally be processed through the original payment method where possible. The time taken for the funds to reflect may depend on the payment provider or financial institution.

6. Consumer Rights

Nothing in this policy is intended to exclude, restrict or override any rights you may have under applicable consumer protection laws, including South Africa's Consumer Protection Act where applicable.

7. Contact Us

For return, refund or order-related enquiries, please contact JG Design Group using the contact details provided on our website.

Please include your order number so that we can assist you efficiently.

JG Design Group — Design with Direction.